Junior IT Service Technician

Information Technology
St. Louis, MO
December 17, 2025

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Job Description

Summary

The Junior IT Service Technician provides onsite technical support for end users and enterprise systems. This role focuses on troubleshooting, maintenance, and customer support to ensure reliable IT operations in a federal environment.

Key Responsibilities

  • Provide onsite support for daily IT operations and technical issues
  • Consult with support teams, help desks, customers, and technical staff to resolve problems
  • Coordinate and perform operational and maintenance activities for networks and servers
  • Install, troubleshoot, maintain, and repair a wide range of IT equipment and systems
  • Identify recurring issues and recommend solutions to reduce frequency or severity
  • Resolve technical issues through the ServiceNow ticketing system, including on-call support
  • Perform routine system maintenance including hardware configuration and equipment replacement
  • Install operating system patches and upgrades using SCCM Software Center
  • Provide remote support for telework and home users, including VPN and Citrix assistance
  • Support device encryption, user relocations, asset inventory, and equipment disposal processes
  • Troubleshoot video conferencing and audio-visual systems and support application releases
  • Gather, analyze, and report end-user support trends
  • Perform other duties as assigned

Required Qualifications

  • High school diploma with 0–2 years of relevant experience or equivalent
  • High level of technical proficiency across IT support functions
  • Strong problem-solving and analytical skills
  • Ability to work effectively in a customer-facing, onsite support environment
  • Ability to obtain and maintain a Public Trust clearance

Preferred Qualifications

  • Experience troubleshooting Apple Macintosh hardware and software in a customer service role
  • Microsoft Operating Systems certification
  • Familiarity with SCCM remote resolution and software deployment
  • CompTIA A+, Network+, Server+, or Security+ certifications

Tech Stack

ServiceNow, SCCM, VPN, Citrix, Windows Operating Systems, Network Equipment, Servers, Audio/Video Systems

Compensation & Benefits

Competitive compensation aligned with market standards. Comprehensive benefits and employee perks depending on eligibility.

Work Schedule

Monday–Friday with onsite work requirements and occasional travel for site coverage.

About the Client

Our client is a government-focused technology organization delivering IT services and solutions that improve how public sector agencies operate and serve their communities.

Why Join the Team?

  • Gain hands-on experience supporting enterprise and federal IT environments
  • Work within a collaborative, mission-driven technical team
  • Access learning, certification support, and long-term career growth opportunities

How to Apply

Submit your resume to people@ignitetalentpartners.com. Shortlisted candidates will be contacted.

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