IT&S Technician

Information Technology
New York
December 10, 2025

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Job Description

Summary

Our client is seeking an IT&S Technician to provide hands-on and remote technical support for end users across hospital and office environments. This role ensures reliable operation of end-user devices, supports clinical application workflows, and contributes to performance, maintenance, and recovery efforts.

Key Responsibilities

  • Provide remote and onsite technical support and training for end users.
  • Support testing, troubleshooting, and workflow validation for clinical applications.
  • Investigate issues between applications, interfaced systems, and hardware devices.
  • Coordinate with vendors on break/fix issues, installations, and hardware maintenance.
  • Participate in disaster recovery, backup, and recovery drills.
  • Travel to office locations as needed to complete support duties.
  • Perform hardware replacements, inventory control, RMAs, and device maintenance.
  • Support Epic end-user device installations, updates, configurations, and peripherals.
  • Assist with Citrix/Hyperspace access methods and clinical device troubleshooting.

Required Qualifications

  • 3+ years of relevant IT support experience.
  • High school diploma or equivalent.
  • Experience supporting hardware components (boards, RAM, drives, scanners, printers).
  • Strong communication, documentation, time management, and vendor coordination skills.
  • Ability to perform preventive maintenance, repairs, and end-user training.
  • Knowledge of asset management tools such as ServiceNow or Excel systems.

Tech Stack

  • End-user hardware (desktops, laptops, peripherals)
  • Epic end-user device support
  • Citrix / Hyperspace
  • ServiceNow
  • Diagnostic and hardware repair tools

Compensation & Benefits

Competitive compensation aligned with market standards.
Health benefits, PTO, remote flexibility (varies by client).

Work Schedule

Monday–Friday, flexible hours, occasional on-call (if applicable).

About the Client

Our client is a growing technology-focused organization committed to building scalable digital solutions.

Why Join the Team?

  • Contribute to critical IT operations supporting clinical excellence.
  • Engage in hands-on technical problem-solving and workflow improvement.
  • Work across diverse technologies with opportunities for skill growth.

How to Apply

Submit your resume to people@ignitetalentpartners.com. Shortlisted candidates will be contacted.

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